Refund policy

Returns & Refunds Policy

We strive to ensure you are satisfied with your purchase. Please review our policy below regarding returns and refunds.

1. Our Return Policy

Quality Issues: We offer a 30-day return policy for defective or damaged items. You have 30 days from the date of receiving your item to request a return.
Non-Quality Issues: We do not accept returns for items that are not defective.
Condition Requirements: To be eligible for a return due to a quality issue, the item must be in the same condition as you received it—unworn, unused, with tags attached, and in its original packaging. Proof of purchase or a receipt is required.

2. How to Start a Return

Contact Us: Send an email to 511877298@qq.com to initiate your request.
Wait for Approval: Once your request is reviewed, we will send you instructions on how and where to send your package.
- Note: Items sent back to us without first requesting a return will not be accepted.
Return Address: Please ship your package to the following address:

Recipient: 刀片 (Dao Pian)
Address: Vanke Golden Mansion (Wanke Jinse Lefu), Chenghua District, Chengdu, Sichuan Province, China
Postal Code: 610000
Phone: +86 15982435257

3. Exceptions & Non-Returnable Items

Certain types of items cannot be returned, including:

Sale items and gift cards.
Perishable goods (e.g., food, flowers, or plants).
Custom or personalized products.
Personal care goods (e.g., beauty products).
Hazardous materials, flammable liquids, or gases.

4. Damages and Incorrect Items

Please inspect your order upon receipt. If the item is defective, damaged, or the wrong item was sent, contact us immediately at 511877298@qq.com so we can evaluate the issue and make it right.

5. Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, please make a separate purchase for the new item.

6. EU 14-Day Cooling-Off Period

Notwithstanding the above, if your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must still meet the condition requirements listed in Section 1.

7. Refunds

We will notify you once we’ve received and inspected your return.
If approved, your refund will be automatically processed via your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at 511877298@qq.com.